FAQs

I will always try my best to have accurate pictures and descriptions of my items, but colors may vary slightly depending on screen resolution. 

Due to the handcrafted nature of my pieces, returns and exchanges are not accepted. Although my wish is for you to be completely satisfied with your purchase, if you have any issues with your order please contact me within seven (7) business days of delivery. 

Although I always source my stones from reputable sellers, due to the nature of natural crystals and gemstones, there's no way to guarantee the durability of the stones themselves. Even my shell jewelry is quite durable, but they are still delicate materials from nature, so please treat them with love. And as always, please handle your jewelry with care and your AK Mountaintop Mermaid jewelry will be around for decades.

Once I've received payment, your order will be shipped out within 3 business days.

Made-to-order items will have shipping times listed in item description.

All items will be shipped USPS First Class Priority Mail (tracking number provided) since that is the fastest, most reliable, cost effective method from Alaska, but if you have a different shipping method you would rather use, send me a message and we'll work something out. 

I only offer shipping for orders within the United States. At this time, unfortunately I do not offer International Shipping.

Once your item is shipped, it's in the hands of USPS. I am NOT responsible for lost or stolen packages, but I will do everything I can to help you track them down. If your package has been lost or stolen, please file a claim through USPS. Shipping insurance is also available upon request, and I highly recommend purchasing shipping insurance for peace of mind.

Please contact USPS directly for any shipping concerns once your item has been shipped, as the order is out of my hands at that point. 

At AK Mountaintop Mermaid, your privacy matters to us. This policy explains how your information is collected, used, and protected when you shop through our Big Cartel online store.

Information We Collect
When you place an order, we collect basic details such as your name, email, shipping address, and payment information. All payments are processed securely by Big Cartel.

How We Use Your Information
We use your information only to:

• Process and deliver your order
• Communicate with you about your purchase
• Provide customer support

No Information Sharing
We do not sell, share, or trade your personal information with anyone.
Information is only shared with Big Cartel as needed for secure payment processing.

Data Security
Big Cartel uses industry-standard protections to keep your data safe. We also take reasonable steps to protect any information you share with us.

Your Rights
You may contact us at any time to ask about your information or request updates.

Contact Us
If you have questions about this policy, please contact: [email protected]