Shipping & Return Policy

Hello and thank you for taking a moment to read my shop policies! I will always try my best to make you happy and ensure that you have an exceptional shopping experience with AK Mountaintop Mermaid. Without you, I can't do what I do, so please reach out via email with any questions or concerns! 

Returns and Exchanges

I will always try my best to have accurate pictures and descriptions of my items, but colors may vary slightly depending on screen resolution. 

Due to the handcrafted nature of my pieces, returns and exchanges are not accepted. Although my wish is for you to be completely satisfied with your purchase, if you have any issues with your order please contact me within seven (7) business days of delivery. 

Although I always source my stones from reputable sellers, due to the nature of natural crystals and gemstones, there's no way to guarantee the durability of the stones themselves. Even my shell jewelry is quite durable, but they are still delicate materials from nature, so please treat them with love. And as always, please handle your jewelry with care and your AK Mountaintop Mermaid jewelry will be around for decades.

Shipping Policy

Once I've received payment, your order will be shipped out within 3 business days.

Made-to-order items will have shipping times listed in item description.

All items will be shipped USPS First Class Priority Mail (tracking number provided) since that is the fastest, most reliable, cost effective method from Alaska, but if you have a different shipping method you would rather use, send me a message and we'll work something out. 

I offer free shipping for orders within the United States.
For International orders, prices will vary depending on location. Please message me with any questions regarding orders with destinations outside of the United States.

Once your item is shipped, it's in the hands of USPS. I am NOT responsible for lost or stolen packages, but I will do everything I can to help you track them down. If your package has been lost or stolen, please file a claim through USPS. Shipping insurance is also available upon request.

Please contact USPS directly for any shipping concerns once your item has been shipped, as the order is out of my hands at that point.